Cedars Care Home has just aced another internal mock inspection, scoring an outstanding 96% and setting a high bar for other homes within the Canford Healthcare umbrella.
Every quarter, each home undergoes an exacting internal inspection that resembles the Care Quality Commission’s (CQC) own processes. This is undertaken by Amanda Rae, our quality & compliance manager and her team, who review each home’s systems and practices to ensure that all residents receive the best possible personalised care and staff get the right training and support.
As part of what’s become known as the Quality Cycle (Canford Healthcare’s stringent risk management and governance process), Amanda holds quarterly Audit, Compliance and Effectiveness (ACE) meetings with each home. Within this highly structured system, meeting dates are set a year in advance for everyone to work towards. Staff work within the same standards towards the same goals, with outcomes monitored and measured in line with CQC & Key Lines of Enquiry alignment. The homes’ management teams are assigned actions and all their outputs continuously feed in and out of the ACE process, ensuring that all actions are satisfactorily completed.
The ACE process also allows for early identification of risk so we can provide extra support, where needed. A strong regulatory focus is incorporated within the desktop audits and ACE cycle so that the homes can meet their legal obligations while facilitating the best outcomes for residents.
Two other homes in Canford Healthcare’s Region 1 – Barty House Nursing Home in Bearsted and Willows Care Home in Romford – also performed well in this round of mock inspections. But this is the fourth consecutive time that Cedars has been marked above 90 per cent, beating its autumn score by four per cent.
“This is a great achievement and I feel it needs to be recognised as such. There is a lot of hard work involved in reaching this score, and everyone knows how pedantic I can be!” says Amanda.
“What Victor, his deputy manager Anna Holdstock and the rest of the team at Cedars have done is outstanding. Their care plans are a pleasure to read and what is written is what you see being delivered within the home. Their records are well managed while team meetings are informative, collaborative and motivational. They have fully embraced the process, received all feedback positively and taken on board any recommended actions.”
A delighted Victor Zingoni, our home manager, says: “For Cedars to achieve such a high score on the ACE shows the great work that’s being put in by the Cedars team. Of course, it’s not just a one-man show but a real TEAM effort. We all contribute in our way to the home’s success. The team works tirelessly to ensure that we have good standards across the home in all areas and I would like to thank them for making me so proud. To Caron Sanders-Crook (our operations manager), Amanda, Anna Holdstock and Debbie Day, our head of activities, thank you for all your support. Well done Team Cedars!”
“We work with a high calibre of staff within Canford Healthcare, and we have to raise our standards now, as I know the rest of the homes in Region 1 will be working hard to beat us, but I say ‘Bring it on!’” he adds.
Cedars has done so well that Amanda has asked Victor and Anna to produce some top tips on how to achieve and maintain such high scores to share with other homes.
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